Gaia Helpdesk Support is available for free from
firstname.lastname@example.org . Whether it is during product evaluation or at
any time after purchasing a Gaia product, our Helpdesk team will continue to assist
you with any questions or problems that you may have.
When purchasing a product you will be entitled to software
upgrades for the first 12 months. After this we suggest you purchase Gaia Upgrade
Advantage (See below) so that you can continue to use the
latest release of the product. Alternatively, you can continue to use your current
version. However, it must be understood that the solution to some software issues
will be to upgrade to the latest version. If your Gaia Upgrade Advantage has expired
then a software upgrade fee will apply.
Gaia Upgrade Advantage
The Gaia Upgrade Advantage offering is included for the
first year when you purchase or upgrade a Gaia product.
Renewals cost 25% of the license value, at the time of Renewal,
for each additional year. Multiple years paid in advance will attract a discount.
users to the current version of the software.
users to make full use of current technology.
users with new features, based on suggestions from our broad customer base. Every
year, useful new features are added.
customers to download software from the Internet.
the convenience of electronic license delivery.
Priority Support. Phone 03 5444 9599 or email
your organization name.
- The major
feature of Priority Support is the speed of response. The Gaia Support team aims
to respond within 1 business day for Priority Support.
- Gaia Upgrade
Advantage is priced at 25% of the current license price.