Gaia Support

Gaia Helpdesk Support is available for free from support@gaiacomputing.com.au . Whether it is during product evaluation or at any time after purchasing a Gaia product, our Helpdesk team will continue to assist you with any questions or problems that you may have.

When purchasing a product you will be entitled to software upgrades for the first 12 months. After this we suggest you purchase Gaia Upgrade Advantage so that you can continue to use the latest release of the product. Alternatively, you can continue to use your current version. However, it must be understood that the solution to some software issues will be to upgrade to the latest version. If your Gaia Upgrade Advantage has expired then a software upgrade fee will apply.

Gaia Upgrade Advantage

The Gaia Upgrade Advantage offering is included for the first year when you purchase or upgrade a Gaia product. Renewals cost 25% of the license value, at the time of Renewal, for each additional year. Multiple years paid in advance will attract a discount.

Entitles users to the current version of the software.
Allows users to make full use of current technology.
Provides users with new features, based on suggestions from our broad customer base. Every year, useful new features are added.
Enables customers to download software from the Internet.
Offers the convenience of electronic license delivery.
Offers Priority Support. Phone 03 5444 9599 or email priority@gaiacomputing.com.au stating your organization name.
The major feature of Priority Support is the speed of response. The Gaia Support team aims to respond within 1 business day for Priority Support.
Gaia Upgrade Advantage is priced at 25% of the current license price.

Contact Us For:	Phone	Fax	Email
Information	+61 3 5444 9588	+61 3 5443 2847	info@gaiacomputing.com.au
Sales	+61 3 5444 9588	+61 3 5443 2847	sales@gaiacomputing.com.au
Technical Support	+61 3 5444 9599	+61 3 5443 2847	support@gaiacomputing.com.au

Phone support is available Monday to Friday 09:00 to 17:00 Australian EST (GMT+10) except public holidays listed below. Outside these times, please send an email or fax.

Victorian Public Holidays 2006
Labour Day	Monday 13 March
Good Friday	Friday 14 April
Easter Monday	Monday 17 April
Anzac Day	Tuesday 25 April
Queen's Birthday	Monday 12 June
Bendigo Cup Day	Thursday 9 November
Christmas Day Holiday	Monday 25 December
Boxing Day Holiday	Tuesday 26 December

Gaia Computing Pty Ltd
ABN 55 108 049 136

PO Box 130
Bendigo Mail Centre
Victoria 3552 Australia

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